At Bodmin Moor Camping, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, how we keep it secure and the rights you have regarding your personal data.

By using our website, making a booking or contacting us, you agree to the collection and use of information in accordance with this policy.

Who we are

Bodmin Moor Camping is an off-grid campsite located on Bodmin Moor, Cornwall.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our Contact page.

Information we collect

We may collect and process the following information:

Information you provide

When you contact us, make a booking or complete a form on our website, we may collect:

• Name
• Email address
• Telephone number
• Postal address
• Booking details
• Information included in enquiry forms or booking notes

Website usage information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits

This information helps us understand how visitors use our website and improve its performance.

How we use your information

We use personal information to:

• Process and manage bookings
• Respond to enquiries
• Provide customer support
• Communicate important information about your stay
• Improve our website and services
• Meet legal and regulatory obligations
• Prevent fraud and protect the security of our website

We only collect information that is necessary for these purposes.

Lawful basis for processing

We process personal information only where there is a lawful basis to do so, including:

• To fulfil a booking or provide a service you have requested
• To comply with legal obligations
• For our legitimate business interests
• Where you have provided consent

Where consent is required, you may withdraw it at any time.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies are small text files stored on your computer, tablet or mobile device when you visit a website. They help websites function correctly, remember preferences and provide information about how the website is used.

How we use cookies

We use cookies for the following purposes:

• To ensure the website functions correctly.
• To remember certain user preferences.
• To support our online booking system.
• To analyse website traffic and visitor behaviour.
• To improve the performance and usability of our website.

Most cookies do not collect information that directly identifies you. Instead, they collect anonymous information about how visitors use the website.

Types of Cookies we may use

Essential cookies

These cookies are necessary for the operation of our website and booking system. Without them, certain features may not function correctly.

Analytics cookies

We may use analytics services, such as Google Analytics, to help us understand how visitors interact with our website. These cookies collect anonymous information including:

• Number of visitors
• Pages visited
• Time spent on the website
• Traffic sources

This information helps us improve the website and the services we offer.

Third-party cookies

Some features on our website may be provided by third parties, including:

• Online booking and reservation systems
• Embedded maps
• Social media content
• Video content

These providers may place their own cookies on your device. We do not control these cookies and recommend reviewing the privacy and cookie policies of the relevant third-party providers.

Managing cookies

You can control or delete cookies through your browser settings at any time. Most web browsers allow you to:

• View stored cookies
• Delete existing cookies
• Block all cookies
• Block cookies from specific websites

Please note that disabling certain cookies may affect the functionality of the website and online booking features.

For more information about managing cookies, visit www.aboutcookies.org.

Consent

When you first visit our website, you may be presented with a cookie banner allowing you to accept, reject or manage non-essential cookies. Your preferences can be changed at any time through your browser settings or any cookie management tools available on the website.

Changes to this cookie information

We may update our use of cookies from time to time as our website evolves or as legal requirements change. Any updates will be reflected within this Privacy Policy.

Third-party services

We may use trusted third-party providers to support our website and booking services.

These providers may include:

• Website hosting providers
• Booking and reservation software
• Security services
• Analytics providers
• Payment processors

These organisations only receive information necessary to provide their services and are required to handle personal information securely.

Data security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, loss or misuse.

Our website uses secure connections (SSL/TLS encryption) where personal information is submitted through forms and booking systems.

Sharing information

We do not sell, rent or trade personal information.

Information may only be shared:

• Where necessary to provide services you have requested
• With trusted service providers acting on our behalf
• Where required by law
• To protect our legal rights or prevent fraud

Your rights

Under UK data protection legislation, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

We will respond to requests in accordance with applicable data protection laws.

Retention of information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.

Any updates will be published on this page.

Contact us

If you have any questions regarding this Privacy Policy or the personal information we hold about you, please contact us through the details provided on our Contact page.